Helpful answers about our natural gemstones, sizing, care, shipping, returns, and choosing a meaningful piece.
Are the gemstones natural?
Yes. We select natural gemstone materials for their individual color, texture, pattern, and inclusions. These small variations are part of each stone’s natural character, so the bracelet you receive may not look perfectly identical to the product photograph.
How do I choose the right bracelet size?
Wrap a soft measuring tape snugly around your wrist without leaving a gap. Add about 0.5 cm for a close fit, 1 cm for a comfortable everyday fit, or 1.5 cm for a looser feel. If you are between sizes, choose the larger option.
How should I care for my bracelet?
Remove your bracelet before bathing, swimming, exercising, or applying perfume and skincare. Avoid harsh chemicals, prolonged moisture, strong heat, and impact. Wipe it gently with a soft dry cloth and store it separately in a pouch when not worn.
Where do you ship, and how long does delivery take?
We currently ship to the United States and Canada. Standard shipping is $6 and orders over $79 receive free shipping. Delivery generally takes 7–21 calendar days after dispatch. Any customs duties, import taxes, tariffs, or brokerage fees charged by the destination country are the customer’s responsibility.
What is your shipping and delivery policy?
Orders are prepared for dispatch after payment and order details are confirmed. Please check your delivery name, street address, apartment or unit number, city, postal code, and contact information carefully before placing the order. When tracking information is available, it will be sent to the email address provided at checkout. Delivery estimates begin after dispatch and may be affected by carrier conditions, customs processing, severe weather, holidays, or an incomplete address. If tracking has not updated for an extended period, contact langjing@loncry.com with your order number so our support team can assist.
Can I return an item?
Eligible items may be returned within 30 days of delivery. Before sending anything back, email langjing@loncry.com with your order number and reason for return. Our support team normally responds within 24 hours and will provide the appropriate return instructions.
How do I choose a crystal or intention?
Begin with what you would like to cultivate in daily life—such as calm, confidence, protection, connection, vitality, or prosperity. You can browse the Healing menu by intention, then choose the material, color, and design that feels most personally meaningful to you.